Two conversations, one
clean separation.
Comments stay internal. Notes are shared with the client. You never have to ask “can they see this?” — Progense decides for you.
Internal vs shared, by design.
Three rules: company-only Comments, client-shared Notes, both rich-text and replyable.
Comments stay internal.
Everything your company team needs to say about a task — concerns, workarounds, coordination — lives in Comments. Clients never see Comments, even if they have project access.
Notes are the shared record.
Notes are visible to both your company and the client. They're the back-and-forth you want to keep — the question the client asked, your answer, the clarification they needed. Everything in one searchable thread.
Reply, edit, attach.
Both Comments and Notes support nested replies, author edits, and file attachments (no per-file cap; counts toward account storage). Scope requests from clients appear as special Notes for conversational resolution before acceptance.
Notes & Comments, answered
Built for agencies. Over-engineered for honesty.
Every decision in Progense exists for one reason: to tell the truth about where your projects actually are. Not to make you look good on a Monday morning slide. To show you — and your clients — reality.
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