Last updated: June 16, 2026
These Terms of Service ("Terms") govern your access to and use of the Progense platform, websites, and related services (collectively, the "Service") provided by Progense LLC, a limited liability company organized under the laws of the State of Wyoming, United States ("Progense," "we," "us," or "our"). By creating an account, accessing, or using the Service, you ("you," "Customer," or "User") agree to be bound by these Terms. If you do not agree, you may not use the Service.
If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, in which case "you" refers to that entity.
You must be at least 18 years of age, or the age of legal majority in your jurisdiction, to use the Service. By using the Service, you represent and warrant that you meet this requirement and that you have the legal capacity to enter into these Terms.
To use the Service, you must register for an Account by providing accurate, current, and complete information, including a valid email address. One email address corresponds to one Account ownership. You may be invited to participate in other Accounts as an Authorized User without creating additional Accounts.
You are responsible for safeguarding your account credentials and for all activity that occurs under your Account. You agree to notify us immediately of any unauthorized access to or use of your Account. We are not liable for any loss or damage arising from your failure to maintain the security of your credentials. The Service offers authentication via email and password and, where enabled, via third-party sign-in (such as Google); your use of third-party sign-in is also subject to that provider's terms.
We may require verification of your email address before granting full access to the Service. We may also employ automated measures, including CAPTCHA challenges and rate limiting, to protect the integrity of the Service.
Progense is a project accountability and timeline-intelligence platform designed for client-facing teams. The Service provides project, milestone, and task management; automatically computed status tracking; client review and approval workflows; scope management; time tracking; messaging; scheduling; reporting; file storage; and related features. Features available to you depend on your Subscription tier.
The Service distinguishes between company users and client users, and assigns differing capabilities based on role. You are responsible for assigning appropriate roles and access levels to your Authorized Users and for the consequences of those assignments.
Client Users are granted restricted access intended for review, approval, comment, and scope-request functions. You are responsible for the conduct of Client Users you invite and for ensuring that the data you expose to them is appropriate.
We are continually evolving the Service and may add, modify, or remove features at any time. We will endeavor to provide notice of material changes that adversely affect core functionality, but we are not obligated to maintain any particular feature.
We may offer features identified as beta, preview, early access, or pre-release. Such features are provided "as is," may be unstable, and may be modified or discontinued at any time without liability to you.
You agree not to, and not to permit any Authorized User to:
We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates this Section, including removing offending content, suspending or terminating Accounts, and reporting to law enforcement.
Your Subscription tier defines limits on Organizations, projects, seats, storage, and message-history retention. You agree not to circumvent these limits. Exceeding storage limits may result in a soft block preventing new uploads until usage is reduced or your plan is upgraded; existing files remain accessible.
As between you and Progense, you retain all right, title, and interest in and to your Customer Data. We do not claim ownership of your Customer Data.
You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and otherwise use your Customer Data solely as necessary to provide, maintain, secure, and improve the Service, to prevent or address technical or security issues, and as required by law.
You are solely responsible for the accuracy, quality, legality, and appropriateness of your Customer Data and for obtaining all rights and consents necessary to submit it to the Service, including the personal data of your own clients and end users. Where you upload personal data relating to identifiable individuals, you act as the data controller and we act as your data processor, as further described in our Data Processing Agreement.
We may generate aggregated, anonymized, or de-identified data derived from the operation of the Service, provided such data does not identify you, your Authorized Users, or any individual. We may use such data for any lawful purpose, including improving and analyzing the Service.
If you provide us with suggestions, ideas, or feedback regarding the Service, you grant us a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation to you.
The Service is offered under multiple Subscription tiers, including a free tier and paid tiers, as described on our pricing page. Each tier carries defined features, usage limits, and prices. We may change the features, limits, or pricing of any tier prospectively; changes will not affect your current billing period.
New Accounts may receive a trial period during which paid-tier features are made available at no charge. At the end of the trial, Accounts whose usage fits within the free tier will continue at no charge, and Accounts whose usage exceeds the free tier will enter a grace period as described in Section 6.7. We do not automatically charge a payment method at the end of a trial.
Payments for paid Subscriptions are processed by our third-party payment provider acting as Merchant of Record. The Merchant of Record is the seller of record for the transaction and is responsible for processing payments, collecting and remitting applicable taxes, and handling billing-related matters such as chargebacks and refunds at the payment level. Your purchase is subject to the Merchant of Record's buyer terms in addition to these Terms. We do not store your full payment card details.
Paid Subscriptions are billed in advance on a recurring basis (monthly or annually, as selected). By purchasing a paid Subscription, you authorize the Merchant of Record to charge your payment method on a recurring basis until you cancel.
Prices may be exclusive of applicable taxes. The Merchant of Record calculates and collects applicable sales tax, VAT, GST, and similar taxes where required.
You may cancel your Subscription at any time through your Account settings. Cancellation takes effect at the end of your current billing period. You will retain access to paid features until the end of the period for which you have paid. Refunds are handled in accordance with our Refund Policy.
If your paid Subscription lapses or you downgrade, your Account may transition through a grace period during which read access continues but certain write actions are restricted. Following the grace period, your Account may enter a read-only locked state. In all such states, your Customer Data is preserved and is not automatically deleted. You may restore full access by resubscribing or reducing usage to fit an available tier.
Certain tiers permit the purchase of add-ons (such as additional seats or storage). Add-ons are billed in addition to your base Subscription and are subject to these Terms.
We may change Subscription prices. We will provide reasonable advance notice of any price increase affecting your Account, and such changes will take effect at your next renewal.
The Service, including all software, designs, text, graphics, logos, and the compilation thereof, and all intellectual property rights therein, are and remain the exclusive property of Progense and its licensors. Except for the limited rights expressly granted to you in these Terms, no rights are granted to you.
Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business purposes during the term of your Subscription.
"Progense" and our logos are trademarks of Progense. You may not use them without our prior written consent.
You may not copy, modify, distribute, sell, or lease any part of the Service, nor may you use the Service to build a competing product or service.
The Service may integrate with or link to third-party services, including payment processing, email delivery, authentication, cloud storage, and artificial-intelligence providers. Your use of third-party services is governed by their respective terms and privacy policies. We are not responsible for the practices, content, or availability of third-party services. A current list of the sub-processors and third-party services we rely on is available in our Sub-Processor List.
The Service includes optional artificial-intelligence features that process your Customer Data to generate responses, summaries, or other outputs at your request. These features operate within your existing access permissions and do not bypass the access controls applied to your account.
AI-generated output may be inaccurate, incomplete, or unsuitable for your purposes. You are responsible for reviewing and verifying any AI-generated output before relying on it. AI features do not constitute professional advice of any kind.
AI features may be subject to usage quotas and may be enabled or disabled at the Account or member level by Account administrators. We may log AI feature usage for governance, security, and billing purposes.
We implement administrative, technical, and physical safeguards designed to protect Customer Data, including encryption in transit, access controls, authentication protections, and audit logging. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
You are responsible for configuring access within your Account appropriately, including assigning roles, granting and revoking access, and managing client visibility.
You may stop using the Service and may cancel your Subscription or close your Account at any time through your Account settings or by contacting us.
We may suspend or terminate your access to the Service, in whole or in part, if you breach these Terms, fail to pay applicable fees, use the Service in a manner that risks harm to us or others, or as required by law. Where practicable, we will provide notice and an opportunity to cure.
Upon termination, your right to access the Service ceases. We will make your Customer Data available for export for a reasonable period following termination, after which we may delete it in accordance with our data-retention practices, except where retention is required by law. Provisions that by their nature should survive termination will survive, including ownership, disclaimers, limitations of liability, and dispute resolution.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DATA WILL BE ACCURATE OR PRESERVED WITHOUT LOSS. YOU USE THE SERVICE AT YOUR OWN RISK.
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM US OR THROUGH THE SERVICE, CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL PROGENSE OR ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
You agree to indemnify, defend, and hold harmless Progense and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with: (a) your access to or use of the Service; (b) your Customer Data; (c) your violation of these Terms; or (d) your violation of any rights of a third party, including your Authorized Users and clients.
These Terms and any dispute arising out of or related to them or the Service are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws principles.
You agree that any legal action or proceeding arising under these Terms will be brought exclusively in the state or federal courts located in Wyoming, United States, and you consent to the jurisdiction of and venue in such courts.
Before filing any claim, you agree to first contact us at progense@gmail.com and attempt to resolve the dispute informally for a period of at least thirty (30) days.
We may modify these Terms from time to time. If we make material changes, we will provide notice through the Service or by email. The "Last updated" date at the top reflects the most recent revision. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service.
These Terms, together with our Privacy Policy, Data Processing Agreement, and any other policies referenced herein, constitute the entire agreement between you and Progense regarding the Service and supersede all prior agreements.
If any provision of these Terms is held unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision.
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.
We will not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, governmental action, and failures of the internet or third-party service providers.
Nothing in these Terms creates any partnership, joint venture, agency, or employment relationship between you and Progense.
We may provide notices to you via email or through the Service. You may provide notices to us at progense@gmail.com.
For questions about these Terms, contact us at: